Distance Sales Contract
1. Parties
This Contract is executed between the following parties under the terms and conditions specified below.
A. BUYER (hereinafter referred to as the "BUYER")
B. SELLER (hereinafter referred to as the "SELLER")
By accepting this contract, the BUYER accepts in advance that upon confirming the order subject to the contract, they will incur the obligation to pay the order price along with any specified additional fees, such as shipping costs and taxes, and that they have been explicitly informed in this regard.
2. Definitions
In the implementation and interpretation of this contract, the terms listed below shall represent the explanations written against them.
- LAW: The consumer protection law applicable to the transaction, including Directive 2011/83/EU on Consumer Rights for buyers resident in the European Union, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for buyers resident in the United Kingdom.
- SERVICE: The subject of any consumer transaction other than supplying goods, performed or committed to be performed in return for a fee or benefit.
- SELLER: The company offering goods to consumers or acting on behalf or account of the provider within the scope of commercial or professional activities.
- BUYER: The real or legal person acquiring, using, or benefiting from a good or service for non-commercial or non-professional purposes.
- WEBSITE: The website belonging to the SELLER.
- ORDERING PERSON: The real or legal person requesting a good or service via the SELLER's website.
- PARTIES: The SELLER and the BUYER.
- CONTRACT: This contract concluded between the SELLER and the BUYER.
- GOODS/PRODUCTS: Movable items subject to purchase, and intangible goods such as software, audio, and video prepared for use in digital format.
3. Subject
This Contract governs the rights and obligations of the parties regarding the sale and delivery of the product specified below, ordered electronically by the BUYER via the SELLER's website. For buyers resident in the European Union or the United Kingdom, the mandatory consumer protection provisions of the applicable national law of the buyer's country of residence apply.
The prices listed and announced on the website are the sales prices. Announced prices and commitments remain valid until updated or modified. Prices announced for a specific limited duration remain valid until the end of the specified period.
4. Seller Information
Seller Name: Dr Derman İlaç ve Yem Katkıları San. Tic. A.Ş.
Management Office Address: Şirintepe Mah. Sefakent Sitesi 452. Sk. No: 8 D: L2 Biga Çanakkale Türkiye
Production Center & Warehouses: Göktepe Köyü Ağaçlıdere Mevkii Zahireciler Sitesi No: C7-8 Biga Çanakkale Türkiye
Phone: 0286 316 71 66 – 0541 481 98 94
Email: [email protected]
Carrier for Returns: DHL
5. Buyer Information
Recipient:
Delivery Address:
Phone:
Email / Username:
6. Contract Product / Products Information
6.1. The basic features (type, quantity, brand/model, color) of the Goods/Products/Services are published on the SELLER's website. If a promotional campaign is organized by the Seller, you may review the basic features of the relevant product during the campaign period, valid until the campaign end date.
6.2. The prices listed and announced on the site are sales prices. Announced prices and offers are valid until updated or modified. Period-limited prices remain valid until the end of the specified period.
6.3. The total sales price of the contractual goods or services, including all taxes, is shown below.
| Product / Items | |
| Total Amount | |
| Shipping Fee | |
| Payment Method & Plan | |
| Delivery Address | |
| Recipient | |
| Billing Address | |
| Order Date |
6.4. The shipping fee, which represents the delivery cost of the product, shall be paid by the BUYER.
7. Invoice Information
Name / Surname / Title:
Address:
Phone:
Email / Username:
Invoice Delivery: The invoice will be delivered to the billing address along with the order during delivery, or electronically via email / WhatsApp upon request.
8. Security – Privacy, Personal Data, Electronic Communications and Intellectual & Industrial Property Rules
The privacy rules, policy, and conditions specified below apply to the protection, confidentiality, processing and use of information, and communications on the WEBSITE. For buyers resident in the European Union or the United Kingdom, personal data is processed in accordance with the EU GDPR (Regulation (EU) 2016/679) and the UK GDPR respectively.
8.1. Necessary measures for the security of information and transactions entered by the BUYER on the WEBSITE have been taken on the SELLER's system infrastructure within technical possibilities according to the nature of the information and transaction. However, since such information is entered from the BUYER's device, the responsibility for taking necessary precautions (including protection against viruses and malicious applications) to prevent unauthorized third-party access rests with the BUYER.
8.2. Information obtained during membership and shopping on the WEBSITE may be processed and stored by the SELLER for the provision of products and services, order fulfilment, communication, and, where the BUYER has given consent, for promotion and marketing purposes. Personal data is retained only for as long as necessary for these purposes or as required by law. Such data may be transmitted to relevant Authorities and Courts when required by law.
8.3. The BUYER may, at any time, exercise their data protection rights — including the right to access, rectify, erase, restrict, or object to the processing of their personal data, and the right to withdraw consent to marketing communications — by contacting the SELLER through the specified communication channels. Upon such request, processing and/or communications will be stopped within the legal period, and information other than that which must legally be preserved will be deleted or anonymized.
8.4. All intellectual and industrial property rights and ownership rights regarding all information, content, and layout on the WEBSITE belong to the SELLER, excluding those belonging to third parties by agreement.
8.5. The SELLER reserves the right to make any changes deemed necessary regarding the above matters; such changes become effective upon publication on the WEBSITE or via other suitable methods.
8.6. Privacy and security policies and terms of use of other websites accessed via the WEBSITE apply, and the SELLER is not responsible for any disputes or negative consequences that may arise from them.
9. General Provisions
9.1. The BUYER accepts, declares, and undertakes that they have read the preliminary information regarding basic characteristics, sales price, payment method, and delivery of the contractual product on the SELLER's website, and provided the necessary confirmation in electronic format.
9.2. Each contractual product shall be delivered to the BUYER or the person/organization at the indicated address within the period specified in the preliminary information section, depending on distance, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the BUYER reserves the right to terminate the contract.
9.3. The SELLER agrees, declares, and undertakes to deliver the contractual product in full, in accordance with specifications, with warranty documents and user manuals if applicable, free from any defects, according to legal regulations and standards, maintaining service quality, and acting with due diligence and foresight.
9.4. The SELLER may supply a different product of equal quality and price before the performance obligation expires, provided that the BUYER is informed and explicit consent is obtained.
9.5. If fulfillment of the order becomes impossible, the SELLER agrees to notify the consumer in writing or verbally within 3 days of learning of the situation, and to refund the total amount to the BUYER within 14 days.
9.6. The BUYER agrees that if the product price is not paid or is canceled in bank records for any reason, the SELLER's obligation to deliver the product ceases.
9.7. After delivery, if the credit card used is unlawfully utilized by unauthorized persons and the product price is not paid to the SELLER by the bank or financial institution, the BUYER undertakes to return the contractual product to the SELLER within 3 days at the BUYER's shipping expense.
9.8. If force majeure events beyond control prevent timely delivery, the SELLER shall notify the BUYER. The BUYER may request cancellation, replacement, or postponement. Upon cancellation, the amount paid is refunded to the original payment method within 14 days. For card payments, the refund is transmitted to the bank within 14 days; the time for the amount to reflect on the BUYER's account may take 2-3 weeks depending on bank processes, for which the SELLER cannot be held responsible.
9.9. The SELLER may contact the BUYER via mail, email, SMS, phone call, and other means for marketing and notification purposes only where the BUYER has consented. The BUYER may withdraw this consent at any time.
9.10. The BUYER shall inspect the goods/services before receiving them and shall not accept damaged or defective items from the courier. Received items shall be deemed undamaged. Careful preservation after delivery rests with the BUYER. If withdrawal is exercised, goods must remain unused and the invoice returned.
9.11. If security vulnerabilities regarding the credit card are detected prior to delivery, the SELLER may request identity/contact details of the cardholder or a bank confirmation letter. The order will be frozen until provided, and canceled if not met within 24 hours.
9.12. The BUYER declares that personal details provided during registration are accurate and undertakes to indemnify the SELLER against all damages resulting from false information.
9.13. The BUYER agrees to comply with legal provisions while using the website. Otherwise, all legal and criminal liabilities shall bind the BUYER exclusively.
9.14. The BUYER shall not use the website for unlawful purposes, disturbing public order or general morality, or engaging in activities obstructing service usage (spam, virus, trojan, etc.).
9.15. Links to third-party websites may be provided for convenience; this does not imply endorsement or guarantee regarding content.
9.16. Members violating terms shall be personally liable, keeping the SELLER harmless from legal and criminal consequences.
10. Right of Withdrawal
10.1. In distance contracts regarding product sales, the BUYER may exercise the right of withdrawal within 14 (fourteen) days from the delivery date without assuming legal or criminal liability and without giving any reason, by notifying the SELLER. For service contracts, this period starts on the date the contract is concluded. Withdrawal cannot be exercised if service performance has started with the consumer's consent before the period expires. The direct cost of returning the goods (return shipping) shall be borne by the BUYER, who is informed of this cost before placing the order. If the SELLER has not informed the BUYER of this cost in advance, it shall be borne by the SELLER. Upon valid withdrawal, the SELLER shall refund all payments received from the BUYER, including the standard delivery cost, without undue delay.
10.2. To exercise withdrawal, written notification via registered mail, fax, or email within 14 days is required, provided the product remains unused. Upon exercising this right:
- a) The product invoice delivered to the 3rd party or BUYER must be returned (corporate invoices must be accompanied by a RETURN INVOICE issued by the corporation).
- b) The return form must be included.
- c) The product box, packaging, and standard accessories must be delivered complete and undamaged.
- d) The SELLER shall refund the total price within 14 days of receiving the withdrawal notice and take back the product within the legal period.
- e) If product value decreases due to the BUYER's fault (handling beyond what is necessary to establish the nature and characteristics of the goods), the BUYER compensates damages proportionally. The BUYER is not responsible for changes occurring from proper inspection within the withdrawal period. Storage conditions stated on product labels must be followed upon receipt.
- f) If falling below campaign threshold amounts due to withdrawal, utilized discount amounts will be canceled.
11. Products Excluded From the Right of Withdrawal
Pursuant to the applicable regulation, returns are not possible for customized goods tailored to explicit personal needs, underwear bottoms, swimwear/bikini bottoms, makeup products, single-use items, perishable goods, items unsuitable for return due to health or hygiene reasons if unsealed after delivery, items mixed with other products after delivery, periodicals (other than subscriptions), digital content/software whose protective seals have been opened, and services whose performance began with consent before the withdrawal period expired.
Cosmetics, personal care products, underwear, swimwear, books, software, media discs, and stationery consumables (toner, cartridges, etc.) must remain unopened, untested, undamaged, and unused in their original packaging to be eligible for return.
12. Default and Legal Consequences
If the BUYER defaults on credit card payments, the BUYER agrees to pay interest and be liable to the bank under their credit card agreement. The bank may pursue legal remedies, demand expenses and attorney fees, and the BUYER agrees to compensate damages incurred by the SELLER due to delayed performance.
13. Authorized Court and Dispute Resolution
Disputes arising from this contract are subject to the mandatory consumer protection rules of the BUYER's country of residence. A BUYER resident in the European Union or the United Kingdom may bring proceedings before the competent consumer body or court of their place of residence. Nothing in this contract limits the mandatory consumer rights available to the BUYER under the law of their country of residence, including, for UK consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
14. Enforcement
When the BUYER completes payment for the order placed on the Site, they shall be deemed to have accepted all terms of this contract. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER prior to order execution.
SELLER: Dr Derman İlaç ve Yem Katkıları San. Tic. A.Ş.
BUYER:
DATE: